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VAT Exemption

What is VAT exemption?

If you are purchasing products to assist you or chronically sick or disabled persons, then it is likely you will qualify for VAT exemption. 

A person is 'chronically sick or disabled' if he/she is a person:

  1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
  2. Who is terminally ill

Charities also normally qualify for VAT Exemption, simply provide your charity number when you are ordering, preferably with a completed charity VAT form.

What are my next steps?

In order to waive VAT on an eligible purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering - this is best done using our VAT Exemption forms. No proof of your disability need be shown to any party at any time. 

It's very easy to claim VAT relief, all we need to know is the name, address & disability of the person the item is for & what their chronic sickness or disability is. We don't need a doctor's letter or any reference numbers.

I want to make an order online, but VAT is being added at checkout

Ok, this website has certain limitations but we can still process your order. These are the steps to follow:

1. Make an account on this site 

2. Click and complete the relevant VAT Exemption form as listed below

3. Call us, and confirm that we have received your VAT exemption form

3. We will then mark your Webshop account as VAT Exempt, and future transactions will not charge or show VAT on the invoice.


If you are an individual, please complete the VAT exemption form by clicking here

If you are a registered charity, please complete the VAT exemption form by clicking here